As a leader are you Listening? Leaders Who Listen Mountain State University LeaderTalk by MSU on6/22/11 by Vanetta Phifer Often leaders spend a great deal of time communicating visions and objectives, creating agendas, facilitating meetings, engaging in conversations, responding to emails, developing important letters and documents, giving directions, providing motivational speeches and responding to questions. After [...]
Posts Tagged ‘Education and Training’
Leaders Who Listen
Posted in Blogs, tagged Communication, Consulting, Education and Training, Executive, Leadership, Management, Margaret Wheatley, Mountain State University, msu, Vanetta Phifer on July 3, 2011 | 2 Comments »
8 Ways To Provide Outrageously Successful Customer Service
Posted in Blogs, Customer, tagged AccuConference, Customer, Customer Management, Customer service, Education and Training, Open Forum, Sarah Green on June 19, 2011 | 5 Comments »
Below is a blog post from Open Forum. Is your customer service the same as Jim Black’s or Zappos’s? 8 Ways To Provide Outrageously Successful Customer Service By James Black June 16, 2011 The most important thing I can tell you about customer service is companies that “do it differently” are the ones that stand out. [...]
