What to Say to Customers-HBR

I found this blog post on Harvard Business Publishing.

We’ve all had the experience. We see someone going through a difficult time and we just don’t know what to say. Or, we sit down to write a note of condolence and our mind goes blank.http://blogs.harvardbusiness.org/cs/2009/02/what_to_say_to_customers_when.html

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