The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn’t by Robert Sutton was a fascinating book. Mr. Sutton created the dirty dozen:
THE DIRTY DOZEN
Common Everyday Actions That Assholes Use
1. Personal insults
2. Invading one’s “personal territory”
3. Uninvited physical contact
4. Threats and intimidation, both verbal and nonverbal
5. “Sarcastic jokes” and “teasing” used as insult delivery systems
6. Withering e-mail flames
7. Status slaps intended to humiliate their victims
8. Public shaming or “status degradation” rituals
9. Rude interruptions
10. Two-faced attacks
11. Dirty looks
12. Treating people as if they are invisible
He also wrote a manifesto called The Upside of Assholes (Click on link to download the manifesto). In this book, he talks about seven key lessons for using the “No Asshole Rule” as a way of life:
- A few demeaning creeps can overwhelm the warm feelings generated by hoards of civilized people.
- Talking about the rule is nice, but following up on it is what really matters.
- The rules lives – or dies – in the little moments.
- Should you keep asshole around?
- Enforcing the no asshole rule isn’t just management’s job.
- Embarrassment and pride are powerful motivators.
- Assholes are us.
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