In a new article for Talent Management magazine, consultants Rachel Eryn Kalish and Pat Zigarmi, coauthors of The Ken Blanchard Companies Challenging Conversations training program, share how leaders can address intense and emotionally charged discussions with open, vibrant, and direct communication.
In an article titled, Conflict? Talk It Out, they explain that while most leaders recognize the importance of open and direct communication, many are reluctant to enter into these challenging conversations. That’s a mistake, according to the authors. Withholding information or avoiding difficult discussions tends to make things worse. Dealing with conflict always calls for more communication, not less.
To help leaders more easily succeed with challenging conversations they face, the authors suggest a five-step process that can help both parties speak up without pushing the other person away.
5 Steps for Tackling Tough Conversations
- State concerns directly. Communicate in a way that doesn’t alienate the…
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